MISSION

Santa Cruz County Emergency Medical Services delivers essential services which protect the health and safety of County residents and visitors who call upon the 911 system during their greatest time of need and vulnerability.

VISION

Build a robust, sustainable, equitable, and high-quality EMS system to exceed the demands of our public.

VALUES

We commit to honesty, accountability, and transparency in all our interactions with the public and our workforce.
Through informed practice, encouragement of innovation and continuous process improvement, we are dedicated to service excellence in all aspects of our work.
We interact with others with dignity and humility, believing that all persons have the wisdom and gifts to be recognized.
Our work will be informed by and responsive to the diverse realities, views, and needs of communities such that everyone has the opportunity to attain their highest level of health.
We believe that improving health well-being is a shared responsibility and collaboration across HSA divisions and diverse sectors in the community will leverage the resources we need to make a lasting impact.
We build capacity and address social determinants of health by engaging the community in the treatment and health promotion process to promote a culture of safety, empowerment, and healing.
We foster joy and enthusiasm in our workplace and the community.